Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or other proof of purchase.

To start a return, please contact us at contact@almapureritual.com.

Returns should be sent to the following address:

THEKEY LLC
Alma Pure Ritual
30 N Gould St Ste R
Sheridan, WY 82801
United States

Please contact us before sending your return so that we can provide you with the necessary return instructions. Customers are responsible for the shipping costs associated with returning an order.

For any questions regarding returns, you can contact us at any time at contact@almapureritual.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective or damaged, or if you receive the wrong item, so that we can review the issue and provide an appropriate solution.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom-made products such as special orders or personalized items, and personal care products. We also do not accept returns of hazardous materials, flammable liquids, or gases.

Please contact us if you have any questions or concerns about your specific item.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you currently have. Once the return has been accepted, you can place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 5 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund.